Frequently asked questions

Right after you place your order, we email you a confirmation with its summary. If it doesn’t arrive, check your promotions or spam folder, or write to us at info@kavaevelina.cz.

Yes, within 1 hour of ordering and without giving a reason. Email us at info@kavaevelina.cz or call +420 723 176 606 with your name, email and what you ordered.

By card (Visa, Mastercard, Maestro, American Express, UnionPay), with Apple Pay, Google Pay or Shop Pay, or cash on delivery. For delivery to Czechia also by bank transfer or QR payment via Comgate. Klarna is available in Czechia, Austria, Germany and Poland, BLIK in Poland.

The fee is 35 Kč, or €1.40 when paying in euros. You pay in cash or by card when the parcel arrives, depending on what the carrier accepts.

In Czechia 69 Kč to a Packeta pickup point, 99 Kč for home delivery by Packeta and 109 Kč by DPD. To Slovakia €3.90 to a pickup point and €4.90 to your door with Packeta; to Austria, Germany and Poland €15 with DPD. Prices include VAT.

From 1,490 Kč in Czechia, €70 in Slovakia and €200 in Austria, Germany and Poland. It applies to every delivery option and counts the price of your goods after discounts.

Orders placed on a business day by 10:00 leave the same day. In Czechia your coffee usually arrives within 2 business days of ordering (at the latest within 3), in Slovakia within 3, and in Austria, Germany and Poland in 4–6 business days. Each coffee’s page, the cart and your order confirmation show the exact day for your order.

Czechia, Slovakia, Austria, Germany and Poland. We do not ship elsewhere yet.

After you place the order, on its order status page. If you forget, we email you a link so your parcel has somewhere to go.

Yes, for free at our store in Kyjov, Svatoborská 365/17, open Mon–Fri 7:30–16:30. Choose Pickup at checkout; your order is usually ready within 24 hours. You can also drop by and buy coffee without ordering.

At checkout, open Ship, choose Czechia as the country, then go back to Pickup. Your order will wait for you in our Kyjov store.

Yes, within 14 days without giving a reason, as long as the goods are undamaged and in their original packaging. Just email us at info@kavaevelina.cz.

Get in touch at info@kavaevelina.cz or +420 723 176 606. Send the goods to us as a registered parcel (not cash on delivery) with the reason for the complaint, your address and proof of purchase. We handle complaints as quickly as we can, within 30 days of receiving the goods at the latest.

Yes. We roast in small batches so your coffee is always fresh, and you will find the roast date on every bag.

As a thank-you, we send you a discount on your next order. How big it is depends on how much you tell us, and a photo raises it further. Your rating does not matter: we want your honest opinion, critical ones included.

Email info@kavaevelina.cz or call +420 723 176 606, we usually reply within one business day. You’ll find us in our Kyjov store (Svatoborská 365/17) Mon–Fri 7:30–16:30.